structured - managed services

You take control when we take control Count on Managed Services from StructuredToday's companies are under escalating pressure to achieve greater resource efficiencies, minimize business risk, and slash operational costs. To accomplish these worthy goals, conventional wisdom has most companies believing that they need to take even more control over their assets, equipment, and processes.

Other companies, however, see things differently. They empower their IT staffs to focus on strategic business initiatives that make their companies more competitive and profitable. They do it by flexibly augmenting their existing IT capabilities on an as-needed basis. Many of these companies chose Structured as their trusted partner.

Flexibly and Affordably Aligning Business and ITStructured offers a family of managed services that puts your business needs first. We help you determine which functions are critical for your business to control. We also show you which day-to-day tasks we can accomplish more efficiently and cost-effectively than if you did it yourself.

Our goal is not to assume control over your IT. We want to help you gain control of your IT by helping you create an efficient environment that reduces your operating and capital expenses and allows you to adapt quickly to new business opportunities. In other words, we help you strategically and sustainably align your IT capabilities with your business initiatives.

An Ounce of PreventionAnything that disrupts your ability to share information among your employees, customers, suppliers, and partners affects your profitability. That’s why managed services from Structured focus on proactively keeping your systems operational and available.

To accomplish this, we use a proven structure for monitoring, evaluating, modifying, and implementing our services to ensure that our best practices are always on the leading edge.

Structured’s areas of expertise include:

We combine our continuous improvement process with business flexibility so that you can dynamically change what we do for you according to your needs. We work hard to reconcile your budget constraints and business challenges with your aversion to risk.

The Unblinking Eye, Structured Style While you look ahead, who’s got your back? Structured.

We developed a suite of managed services that stops problems before they happen. We put industry-leading tools in the hands of our experienced engineers and technicians so you can think about your business without having to worry about your information technology. Our services include:

In-the-cloud 24x7 Monitoring and Alerting—In-the-cloud monitoring and alerting allows Structured to use the public switched telephone network (PSTN) to keep a close watch on your critical services from our Data Center. We can ensure that your Internet connection, Websites, email, and other business critical resources are available to your customers and employees at all times. Structured supports multiple methods of system health verification, such as ICMP, SNMP, custom port monitoring, and more.

Intranet 24x7 Monitoring and Alerting—This service provides in-depth monitoring of the systems, appliances, and services on customer networks. Structured uses our integrated network and system management tools to verify the functionality and availability of your critical and non-critical systems and services from the same perspective as your users.

Centralized DNS Management—Structured managed services for DNS management provides our customers with a redundant, centrally managed DNS infrastructure. We also provide a management portal that allows your designated staff members to easily control domain name services for all of your managed domains from anywhere by using an SSL-enabled browser.

Access into the Secure Infrastructure Dashboard—This service allows customers to access our secure Web-enabled dashboard, which enables monitoring managed devices from any Web-enabled system. From the dashboard, end-users can access information about health of their network infrastructure, run reports, review systems inventories, create and manage trouble tickets, and more. You can even use our portal to access your systems remotely.

Remote Helpdesk and Onsite Support Services—Customers can subscribe to consultations in which we meet with them to discuss trouble tickets, issues identified by monitoring activities, general maintenance, and vendor management. These remote and onsite support services let customers consult Structured’s talented team of 26 engineers for guidance. Furthermore, our engineering team continually researches the latest vulnerabilities and threats. When we find threats that could harm our customers’ systems, we take immediate corrective actions such as issuing software patches.

Monthly Reports Documenting Critical Alerts and Event Resolutions—This customizable offering lets customers review monitoring results and performance against service level agreements. Services can include monitoring and automated email alerts, remote support, onsite support, vendor management, and enhanced alerting. Prices vary according to the services provided and the number of devices being monitored.