Managed ServicesAnything that disrupts your ability to share information among your employees, customers, suppliers, and partners affects your profitability. That’s why managed services from Structured focus on proactively keeping your systems operational and available.
Our suite of managed services stops problems before they happen. We put industry-leading tools in the hands of our experienced engineers so you can think about your business without having to worry about your information technology. Our services include:
24 x 7 Comprehensive Monitoring and Alerting Our toolsets and management platform allow us to provide in-the-cloud and on-premise monitoring of most critical and non-critical resources. Using these automated tools and notifications we can assure that things such as your internet connection, e-mail, and all other resources and applications are running and accessible. These methods uncover outages and offline situations, as well as degradation of services.
Our tools and expertise allow us to identify and determine thresholds and points of failure for networks, systems, applications, and nearly all other aspects of your infrastructure. Protocols such as SNMP and ICMP offer limitless monitoring configurations and works in conjunction with performance monitoring and log monitoring to offer a full suite of end-to-end monitoring. With Structured Managed Services in place, we can easily be alerted when resources such as CPU, memory, sessions, transactions, and network links become too high or even if they fall below expected use.
Custom Server/Workstation Monitoring and AlertingThrough Structured’s managed services, we are able to provide comprehensive support, including 24x7 monitoring and alerting, for your server and workstation infrastructure. These services, which are customized to the specific needs of each of our customer’s, include:
• Server/Workstation Performance Monitoring and Alerting;
• Application Performance Monitoring and Alerting;
• Software and Hardware Inventory;
• Event Log Monitoring;
• Scripting; and
• System Security and Policy Enforcement.
Remote and Onsite Support ServicesStructured Managed Services combines the best IT management tools and practices with the highest levels of customer service backed by the resources of a complete systems engineering team. Our services are both proactive and reactive. On the proactive side, we remotely monitor and manage the critical aspects of every system’s security and performance around the clock, allowing us to anticipate and correct many issues before there is an impact on your business. Furthermore, our engineering team continually researches the latest vulnerabilities and threats. When we find threats that could harm our customers’ systems, we take immediate corrective actions such as issuing software patches.
When a problem does occur, we’re always there to help. All of our engineers are highly trained and certified, typically in multiple technologies, and they’re especially talented at working with both technical and non-technical people.
Monthly Reports Documenting Critical Alerts and Event ResolutionsTo keep our customers informed, Structured managed services provides regular communications and executive reports that allow you to gauge the overall health of your network infrastructure and the results of our services. All communications and issues associated with your users and systems are tracked, reported and retained for analytical, historical and audit purposes.
Access into the Secure Infrastructure DashboardThis service allows customers to access our secure dashboard, which enables a customer to monitor managed devices from any Web-enabled system. From the dashboard, end-users can access information about health of their network infrastructure, run reports, review systems inventories, create and manage trouble tickets, and more. You can even use our portal to access your systems remotely.
Centralized DNS ManagementUsing Structured Managed Services for DNS management will provide you with a redundant, centrally managed DNS infrastructure. You are also provided with a management portal that allows your designated staff to control the DNS for all of your managed domains easily from anywhere with an SSL-enabled browser.
