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Tough Test, Top Score: High Praise for Quantum DXi from Alaskan UtilityAs a public agency, Anchorage Water and Wastewater Utility follows a formal process when it invests in technology infrastructure—setting up specific criteria and ranking competitors based on their ability to deliver the most value at the lowest cost. So when the Alaskan Utility decided…Read More »
Healthcare ServicesMid-Columbia Medical Center Project Name: New VoIP Infrastructure and Building a Converged NetworkMid-Columbia Medical Center (MCMC), (www.mcmc.net) is the first hospital in the world to implement the Planetree concept of patient-centered care facility wide. Planetree is a non-profit membership organization working with hospitals and healthcare centers to develop and implement patient-centered care in healing…Read More »
A leading provider of personalized directory assistance and information services operates multiple call centers where its representatives provide everything from phone numbers to movie listings, restaurant reservations and real-time navigation services. As demand increased for the company’s services, so did the average talk time per call. This created unwanted customer service delays because the company’s…Read More »
The municipal government in a major city in the Northwest spends nearly $2 billion annually to provide public safety, education, and other vital services to its 536,000 residents. This city pioneered the use of information technology and the Internet. Through its official Website and other applications, the city shared important information with the public and…Read More »
A major metropolitan school district in the Northwest discovered that its local area network (LAN) could not take advantage of new voice over Internet Protocol (VoIP), videoconferencing and video on demand technologies. Such technologies are being used increasingly to cost-effectively provide digital education resources to multiple locations. Unfortunately, the district’s existing LAN—almost a decade old—had…Read More »