Lifecycle & Managed Services

    Help Desk

    Every hour, every day – remote support, remediation and monitoring services for your IT infrastructure

    Technical problems are always unexpected and have a knack for happening at the worst possible time. That’s why Structured provides Help Desk support: Every hour, every day you get peace of mind with remote support, remediation and monitoring services for your IT infrastructure.

    Structured’s team of highly trained professionals understand the technological complexities today’s businesses face. We work with you to identify problematic root causes and, more often than not, resolve issues right over the phone. Should higher levels of technical assistance be needed, we escalate the ticket to the point of resolution.

    Help Desk services include, but are not limited to:

    • Contact center and escalation
    • Tier 1 support and remediation
    • Warranty and asset management
    • Support contract management
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