Determine Your Core Competencies Before Moving Services to the Cloud
Organizations of all types and size are increasingly looking to the Cloud for the delivery of IT services and applications. The benefits are clear – cost efficiencies, scale economies, ease-of-use and flexible delivery models to name a few. However, be sure to avoid common Cloud adoption pitfalls and make an informed decision. Before looking to the Cloud model for your technology services, it is important to consider your business model and the core competencies of your organization to understand the strategic fit. A constructive assessment will help your journey to the Cloud be a successful endeavor, rather than a wasteful mishap.
What does your business do to create value for customers? What is its foremost mission? The answer is – or should be – your core business competencies. Your core competencies are the method by which you generate revenue and where you strive to provide great service. Once you’ve discovered this central tenant to your business, think about what employees need to support that mission, build and succeed. This is where your business supporting technologies emerge.
What IT services enable your organization conduct business and provide your core competencies? Supporting technologies; such as email, storage, virtualization, security, networking, and help desk are likely not core competencies, but they give your employees the tools and resources to develop, build, market, communicate, manage, and deliver your offering to your clients. And, your decisions on how to provide these supporting technologies can drastically improve/impede an employee’s ability to provide these services. This is where key terms such as mobility, accessibility, up-time and deliverability are defined. Pending strategic fit within your organization, these supporting technologies are where you can realize the benefits of a Cloud-based delivery model for IT. Planning and a mutual understanding of business needs and expectations is crucial to making this all work. Involve your IT department to determine what the expectations of supporting technologies are with relation to key personnel in each department. Also discuss and understand how supporting technologies align to your business goals. Ask about the processes and procedures built around current technologies to identify possible improvements. This discussion will help identify the necessary supporting technologies and eliminate those that are redundant, financial drains on your organization.
Tip: SPAM protection is a great trial candidate to test as your first cloud service. SPAM protection offerings via Cloud delivery models are easy to implement, reduce resource requirements and increase the security posture of your organization.
The decision to move technology services to the Cloud can certainly have an upside; however decision makers need to first understand organizational needs and requirements. Once you have identified your supporting technologies surrounding your core competencies, ease into cloud services. Choose easy, non-disruptive services to trail in the cloud. This will give you and the organization some acclimation to cloud services and how they will affect business processes. Then enjoy the benefits as your clients reap the rewards of your focus on your core competencies and value.