Careers

Renewals Specialist

Clackamas, Oregon

Structured Communication Systems is a leading information technology consultancy and systems integrator. We are experts at architecting and implementing secure and reliable solutions for delivering business applications, ensuring business continuity, enhancing data center performance and efficiency, enabling mobile workers, securing information assets and providing information security and governance.

Structured currently has an immediate opening in Clackamas, Oregon for a Renewals Specialist. This position is responsible for working with our internal teams to create and deliver product renewal quotations to Structured’s customers on a timely basis.

Essential Duties and Responsibilities

Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Assisting internal teams to create and deliver product renewal quotations to Structured customers.
Monitoring the progress of renewal quotations to ensure customer expectations for delivery are met.
Communicating renewal order status to customers on a timely basis, as needed.
Ensure the accurate receipt of renewal orders by our customers.
Expanding CRM effectiveness by helping identify customer requirements.
Maintain a “customer-first” environment and ensure customer satisfaction.
Field customer and prospect requests on a timely and thorough basis.
Participate in account planning and execution to achieve renewal targets.
Identify new product, service, and cross-selling opportunities.

Competences

Ability to maintain and continually develop accurate product and application knowledge.
Ability to organize and manage a customer database, as well as update Structured’s CRM tool.
Ability to problem-solve items of a dynamic nature and optimize the efficiency of the team to provide forecasting.
Promote and maintain high standards of customer service.

Education and Experience

High School Diploma or GED or two years related experience and or training; or equivalent combination of education and experience in customer service area.

General Office Computer Skills

To perform this job successfully, an individual should be an experienced user of the Microsoft Office Suite and have experience with customer relationship management (CRM) tools, such as the Salesforce.com.

Language Skills

Ability to read, analyze, and interpret quotes and reports. Ability to correspond, effectively present information, and respond to questions from employees, management, vendors and customers.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and use phones, computers and other standard office equipment as needed, occasional walking, standing, talking and hearing as required.

Working Conditions

The working conditions characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The office work environment lighting and temperature are generally moderate; work is regularly performed within an office environment, with standard office equipment available.

Must maintain a valid driver’s license and motor vehicle insurance (at least equal to the state’s minimum coverage requirements) and the ability to regularly travel to customer locations.

Compensation

Our organization provides a full compensation package that facilitates development and growth. The benefits package includes medical, dental, vision, group life and AD&D insurance, and long and short-term disability coverage and 401(k). We also provide training on mutually agreed upon professional goals through a combination of self-study courses, formal training, and on-the-job training. Obtaining industry based certifications is highly encouraged.

* Structured is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.

* Structured is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.

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